What did I learn?

Neljä ja puoli kuukautta takana. Ennen lähtöä kirjoitin: Uskon, että tämä kesä antaa minulle enemmän kuin uskallan edes toivoa. En olisi voinut olla enempää oikeassa. Tämä kesä antoi minulle uskomattoman paljon.

Opin, kuinka paljon ympäristö vaikuttaa. Jos sinulla on aktiivinen kämppis, joka kannustaa sinua kokemaan enemmän, sinä todennäköisesti teet enemmän. Kun sinut tiputetaan keskellä tuntematonta, sinun on sopeuduttava ja tämä tekee kehityksestäsi nopeampaa, sillä sinun on haastettavatta itseäsi enemmän. 

Olen utealias persoona, olen aina ollut. Välillä olen saanut siitä negatiivistä palautetta, jonka takia yritän paikoitellen hillitä itseäni. Olen kuitenkin täällä oppinut, että uteliaisuus on ominaisuus, jota kannattaa vaalia. Olen ylpeä uteliaisuudestasi ja pyrin näyttämään sen yhä avoimemmin. 

Opin, kuinka erilaista on olla asiakaspalvelija puhelimitse. Ilmeiden ja eleiden puuttuminen tekee kommunikaatiosta erilaista, minun tapauksessani haastavampaa. Mielestäni kuitenkin kehityin asiassa ja saamani palaute olikin pääasiassa positiivista. 

Tutustuin tiketöintijärjestelmä Aquaan (BMC Remedy IT Service Management) ja opettelin tallentamaan, analysoimaan, kategorisoimaan ja priorisoimaan saapuvia tikettejä. Opin, kuinka pitkä prosessi yksinkertaisen ohjelman asennuksen takana voi olla. Opin, kuinka paljon erilaisia tapoja toimia.

Kun opin perusteet, pyrin tietoisesti pois harjoittelija-roolista, sillä se tuntui kovin rajoittavalta. Olin ensimmäisen tason tuki - se joka on yhteydessä asiakkaaseen ja varmistaa, että ongelmat ratkaistaan Kemiran toimintatapojen mukaisesti. Halusin lisää vastuuta ja sitä sainkin. Viimeisen kuukauden vietin auttaen uusia suomalaisia työntekijöitä.

Tavoitteeni harjoittelulle oli kehittää omaa työminääni ja koen tuon tavoitteen toteutuneen. Kunnianhimoni on kasvanut, olen sopivalla tavalla ammattilainen ja minulla on selkeämpi kuva itsestäni työntekijänä. Minulla on kuitenkin olo, että Kemiralla olisi vielä paljon annettavaa minulle. Saa nähdä, mitä tulevaisuus tuo tullessaan.
-----------------------------------------------------------------
Four and half months. Before going to Poland I wrote: I believe this summer will give me more I ever dared to dream. I couldn't be more right. This summer gave me incredible much.

I learnt how much your surroundings affects you. If you have active roommate who encourages you to experience more, you probably do much more. When you are dropped in middle of new environment, you have to adapt yourself to it and it makes your development process quicker, you need to challenge yourself more.

I am curious person, I have always been. Sometimes I get negative feedback about it and I try to hold myself down. Here I have learnt to appreciate it again and I try to show it more.

I learnt how different it is to be in customer service via phone. When facial expressions and gestures are missing, it makes communication different and in my case, it means harder. I believe I made some progress with it and most of the feedback I got was positive.

I became familiar with ticketing tool Aqua (BMC Remedy IT Service Management) and learnt how to record, analyze, categorize and prioritize incoming tickets. I learnt how long process basic software installation can be. I learnt how many different ways of working there are.

After I learnt the basics, I tried to get out of the intern role. The intern role can be extremely suffocating. I was the first line support which took care of the basic incidents, contacted the end-user and made sure everything is handled correctly. I wanted more responsibility and I got it. I spent last month helping the new Finnish employees.

My goal for my internship was to develop my working self and in my opinion I achieved it. My ambition has grown, I'm just right kind of professional and I see myself more clearly. I have a feeling Kemira would still have a lot to offer for me. We will see what happens in the future.

You can leave us physically, but not mentally.

My last days in Poland were beautiful and full of love. I was spending time with my colleagues as much as possible, trying to memorize their faces, voices and everything. The small things they do.

How Rafal puts his hair in ponytail. How Carl stands and smiles, how he always answers my questions without any hassle. How Marcin walks to my table, sighs and says what did you broke this time. How he looks right into your soul. How Alex smiles and laughs, how he tells me to stop dancing. How Pawel walks past my desk and ask on the way how's everything. How Riki tries to find solutions to cases I would have already given up, how he suddenly stops everything and goes for smoke. How Joona first sends me message via Skype and then asks the same thing aloud. How Adam speaks so fluently both Swedish and Polish, how he is all about learning next to Carl.

Everyone were so nice to me. They took me in with open arms and made me feel like home. And I don't how, but I end up with several nicknames.
Puppy,
Puppet,
Minion,
Happy feet,
The always moving Hula-girl of happiness,
Little ray of IT sunshine,

and of course my favorite: Little master of disaster. 

On my last day, my closest friends gathered at my place. Chilling, talking and helping me to get my stuff (and myself) together before going to the airport. It was amazing how they all made it there even after long night of drinking. 

And when I got home, I got the most adorable video call: You can leave us physically, but not mentally. Let's take shots! It seems I'm not going anywhere.

September

Last month here. Completely different month. Everyday has been different. I started September with car crash and concussion, continued by saying bye to all the other interns.

Then my dear friend visited me and we did most of the mandatory tourist stuffs in one week. We visited Stutthof, Old Town and Westerplatte. Tried different foods, mainly sushi though. Partied with my co-workers, talked for hours. 

After she went back to Finland, I started to spend more time with my co-workers. We went to beach, watched movies, partied, went to Oliwa park.. I did almost everything I wanted to do before going back to Finland. 

During this last month my position at work slightly changed. Other interns left in the beginning of September which meant I was only Finnish speaker in the mornings. Oh, the quiet mornings alone, it was beautiful. I am still an intern, but I am not the newest agent in IT Service Desk anymore. Our team got two new Finnish members and one new Swedish speaker.

This month has been full of explaining things and realizing how little I actually know. If I ever thought I have gotten any good at my work, this has taught me to be more humble. There is still lot to learn.

Two weeks left.

In two weeks I will be back in Finland. My internship in Kemira Gdansk will be over and I will go back to my Finnish life. I have so mixed feelings about it. It is lovely to see Kalle ja Marsa and all my other friends. It is awesome to be able to touch my love ones, go to the movies or have basic dinner. All that normal stuff you miss when you are abroad.

But it also means going back to Hämeenmaa and school. I always loved working for Hämeenmaa, I was really good at my job and it was kind of second home for me. Now I have been away almost 5 months and I'm not even sure who is working there. Also my professional ambition has started to grow and I want more, I want different.

Besides working in Hämeenmaa, I will need to finish my studies. I don't have that many courses for autumn semester, but I will have some projects in Neloskerros. 26 ECTS plus thesis left, it's not that much. I have always been bad at studying and motivating myself to study, but I really want to graduate.

Going back to situation where you have to study and work at the same won't be nice. It means I won't have energy nor time to exercise, see my friends or have quiet time for myself. It also means I have to face the reverse culture shock again. At least this time I know what am I going to face so it won't be complete surprise.

Two weeks left. I have to make the most of it. 

August

This month has been crazy. Every week has been different and there hasn't been such a thing called normal day. I have been full of energy and love, everything is so beautiful. Poland has been so good for me and it hurts to know I have only one month left.

August started with kind of hard week. All the tickets seemed to be stuck in my queue and I had no idea what to do with them. It is frustrating to realize I still need to ask for help. I have been here over 3 months now and I should know more. Luckily my team is always ready to help.

Next week I was working from home. First time in my life. And it was awesome. I was listening music all day, dancing in my own peace without getting any comments from my colleage. Unfortunately I wasn't able to get or make any calls since I was having quite bad cough. It helped me realize how much I use phone in my work. Luckily I still managed to solve some tickets.

After spending one week home almost completely alone I was thrilled to come back to work. I had so much energy and I just wanted to hug everyone at work. Apparently being alone does not suit me that well. Third I just enjoyed being back at the office and having all that energy. On Saturday Kalle came visit me again.

Since Kalle was here the final week of August was full of love. Work days flew by since every day I had something to wait. We visited Gdynia, partied, went to movies, ate well, watch whole season of The Returned.. All the stuff you do with your significant other. It was extremely sad to let Kalle go back. My coworker even said I seemed to be more happy when he was here which of course was true.

This month was pure gold, every week was different and special in its own way. It feels so weird I have only one month left.

Working from home

This week has been one of the weirdest and most exciting weeks here so far. I have gone from hardly breathing to coughing my lungs out, from fever to dancing, from the top to the bottom and back. I was sick second time this summer and this time I walked straight to the doctor's office. You just know when there is something truly wrong.

Result:

14 days of antibiotics

14 days of stomach pills to help with antibiotics

7-10 days asthma inhalator

and whole week sick leave. 

I am not sure what was the diagnose, but the main thing is that I feel much better now. 

Since I was on sick leave, I was forbidden to go to the office even though I wasn't feeling sick. Luckily my awesome team leader helped me to get my laptop at home and set VPN for me. First time in my life I was really working from home and it was exciting and awesome. Music gives completely different vibe for work  and not being able to call customers made work little bit challenging. I never realized how often I call the customers instead of writing to them.

Working from home also meant not being able to ask help so easily which was both good and bad thing. It forced me to try harder on my own, google solutions much more. Sadly it also meant that some cases couldn't be solved right away since my skills aren't good enough. I am still a trainee, three months just isn't enough to learn everything and I have to accept that.

I just jinxed it.

Juuri kun ehdin päivittelemään, kuinka rauhallista töissä on, työmäärä tietenkin moninkertaistui. Puheluiden määrä kasvoi räjähdysmäisesti, kun suuri osa suomalaisia palasi lomilta. Suurin osa heistä oli tietenkin unohtanut salasanansa, mikä kertoo onnistuneesta lomasta. Osalta tunnukset olivat menneet lukkoon. Onneksi molemmat tapaukset ovat nopeita ja helppoja hoitaa. Vastaavanlaisia piikkejä puhelumäärissä lienee odotettavissa tulevina maanantaina, kun loput ihmiset palailevat kesälomilta.

Työpäivät vain lentävät siivillä. Uusia puheluita ja tikettejä saapuu jatkuvasti ja vain kerran tällä viikolla olen onnistunut saamaan kaikki tikettini "pending"-tilaan. Tuntuu uskomattomalta, kun tekemistä on niin paljon. Se saa tuntemaan itsensä tärkeäksi ja merkitykselliseksi. Se saa arvostamaan täysmiehitystä ja ymmärtämään, kuinka suuri yhden ihmisen panos voi olla. Yksi henkilö tiimistämme on tällä hetkellä lomalla, mikä vaikuttaa yllättävän paljon.

Toivottavasti tilanne helpottuu loppuviikosta.
---------------------------------------------------------------------
As soon as I said we have peaceful time at work, workload multiplied. Amount of calls grew exponentially when a large group of finns returned from annual leave. Quite many of them had forgotten their password which tells me they had pretty good vacation. Some had their account locked. Luckily both cases are easy and fast to handle. I'll be expecting same kind of spike in the amount of calls on upcoming Mondays when rest of the people return back to work.

Work days just fly by, there are always new tickets and calls coming and only once during this week I got all my tickets pending. It feels amazing to have so much to do. It makes you feel important and useful. It makes me appreciate having full crew and understand how huge one person's contribution can be. We have one person on vacation right now which affects surprisingly much.

Hopefully the situation gets easier in the end of the week.

July

Heinäkuu sujahti ohi aivan huomaamatta ja siinä välissä kaksi kuukautta täällä rikkoutui. Nyt on enää kaksi kuukautta jäljellä, mikä tuntuu uskomattoman vähältä. Minusta tuntuu, että tämän kuukauden aikana olen vihdoin synkronoitunut tähän ympäristöön ja kuherruskuukausi on ohi. Olen nyt siinä mukavassa vaiheessa kulttuurishokkia, jolloin kaikki tuntuu olevan mahdollista ja Puola aivan mahtava.

Heinäkuu on ollut täynnä matkustamista, vieraita ja rakkautta maailmaa kohtaan. Se alkoi Kallen kanssa seikkailessa, jatkui äidin vierailulla ja reilun viikon lomalla Suomessa. Matkustamista, ystäväpariskunnan tuparit ja paljon ihania ihmisiä. Parhaan ystävän häät, hyvää ruokaa ja oman rakkaan viereen käpertyminen. Äidin vaatekaapin tyhjennys, mummon näkeminen ja viini-ilta ystävän luona. Laiskottelua kotona, Netflix ja Subway. Mähkijöiden tapaaminen, Pokemon GO ja tonkallinen viiniä. Paljain varpain bussiasemalle ja öiset keskustelut. Näitä on ollut ikävä. Rakkauden täyteinen viikonloppu Kosmoksessa, paljain varpain keskellä metsää parhaiden tyyppien kanssa.

Takaisin Puolaan ja ystävän saapuminen melkein heti. Parasta on, kun juttu jatkuu siitä, mihin se viimeksi jäi, vaikka välissä olisikin pidempi aika. En muista, milloin viimeksi olisin oikeasti viettänyt kahden keskistä aikaa hänen kanssaan. Nyt kuitenkin vietimme ihanan viikonlopun yhdessä jutellen, nauraen ja kierrellen ympäri Gdanskia.

This happens when you leave your computer unlocked..

Tämän kaiken lisäksi olen tietenkin ollut töissä. Olen tietoisesti yrittänyt poistua harjoittelija-roolista, sillä kyseinen rooli voi olla hyvinkin rajoittava. Uskon onnistuneeni tavoitteessani, sillä alkukuusta sain positiivista palautetta, joka sai minut hehkumaan ylpeydestä ja yrittämään vielä paremmin. Haluan syyskuussa pystyä toimimaan täysin itsenäisesti, kun jään ainoaksi harjoittelijaksi. Elokuun tavoitteenani onkin pyytää palautetta aktiivisemmin ja etsiä ne omat kehityskohteeni.

Töissä on ollut rauhallista, koska ihmiset ovat kesälomilla. Kun ihmiset ovat poissa töistä, ongelmia ei myöskään ilmene samalla tavalla. Tällä hetkellä suurimpia ongelmia aiheuttaa sähköposti, johon yli 90% tiketeistä liittyy. Tikettejä on kuitenkin huomattavasti vähemmän kuin alkukesästä, minkä takia töissä on enemmän vapaa-aikaa. Olen päättänyt käyttää tuon ylimääräisen ajan ruotsin kielitaitoni parantamiseen Duolingossa.

Kokonaisuudessaan heinäkuu on ollut upea. Tästä on hyvä jatkaa kohti uusia haasteita.
--------------------------------------------------------------
July flew by without me noticing and at some point the two months threshold was broken. Now there are only two months left, which feels incredibly short. During this month I finally synchronized with this environment, and the sweet honeymoon is over. Now I am at the comfortable stage of culture shock, when everything seems to be possible, and Poland just awesome.

July has been full of traveling, guests and love towards the world. It started with adventures with Kalle, continued with mom's visit and over a week holiday in Finland. Traveling, friend's housewarming party and a lot of wonderful people. Best friend's wedding, good food, and snuggling with my love one. Visiting mom's wardrobe, seeing granny and little bit wine with good friend. Lazy days at home, Netflix and Subway. Mähkijät-meeting, Pokemon GO and 3 liters of  wine. Walking barefoot to the bus station and late-night conversations. I have missed these. Weekend full of love in Kosmos,dancing barefoot in the middle of the forest with the best people.

Back in Poland and a friend arrived almost immediately. It is the best feeling when the conversation continues like you had seen yesterday even if the time between had been longer. I can't remember the last time I actually spent time alone with her. Now we spent a wonderful weekend together talking, laughing and walking around Gdansk.

In addition to all this, of course, I have been working. I have consciously tried to step outside of the trainee role, as this role can be very restrictive. I think succeeded in this goal, since early this month, I received positive feedback, which made me glow with pride and encouraged me to try even better. In September I would like to be able to operate fully independently, since I will be the only trainee left. In August, my goal is to seek feedback more actively and look for the things I need to development.

It has been peaceful at the work, because people are on the summer holidays. When people are out of office, problems will not occur at the same way. Right now the greatest problems are caused by e-mail.More than 90% tickets are about it. Since there is considerably less tickets than the beginning of the summer, we have more free time at the work. I have decided to use this extra time to improve my Swedish language skills Duolingo.

All in all, July has been magnificent. This is a good start towards new challenges.

Why do I want to leave Finland?

Esimieheni kysyi minulta viime viikon lauantaina miksi vihaat Suomea? Tilanteessa oli vaikea selittää, etten vihaa Suomea, haluan vain asua muuallakin kuin Suomessa. Mutta miksi? En koskaan aikaisemmin ollut kunnolla miettinyt syitä, joten kysymys sai minut pohtimaan asiaa.

Sää. Pidän lämpimästä. Sen takia jokainen paikka, jossa on edes hiukan lämpimämpää kuin Suomessa, houkuttaa. 9 kuukautta talvea on hiukan liikaa minulle ja jos minulla on vain mahdollisuus, lähden sitä pakoon.

Kokemus. Haluan kokea kaiken mahdollisen ja tuntea eläväni. Vain yhdessä paikassa pysyminen asettaa rajoja ja hidastaa kehitystä ihmisenä. Matkustaminen antaa enemmän vaihtoehtoja ja auttaa näkemään asiat eri perspektiivistä.

Kulttuuri. Erilaiset kulttuurit kiehtovat minua. Jokaisessa kulttuurissa on omat piirteensä ja salaisuutensa. Samaan aikaan kuitenkin monet asiat ovat samanlaisia. Se on todella kutkuttavaa. Paras tapa todella tutustua kulttuuriin on asua kyseisessä maassa.

Itsensä haastaminen. Uuteen paikkaan muuttaminen, uusien ihmisten tapaaminen,  uusien tapojen oppiminen. Haluan nähdä, kuinka reagoin eri tilanteisiin, haastaa itseni hyppäämään tuntemattomaan.

Muutos. Ainoa, mikä säilyy, on muutos. Joskus olen taistellut sitä vastaan, mutta nykyään kunnioitan ja arvostan sitä. Kaikella on tarkoituksensa ja jokainen muutos johdattaa minut uuteen, jännittävään paikkaan.

Kaikki tämä sotkeutuu keskenään ja muodostaa sen palon sisälläni, joka ohjaa minua Suomesta pois. Tällä hetkellä tuo palo on johdattanut minut matkailemaan ympäri Eurooppaa, vaihto-opiskelemaan Etelä-Koreaan ja nyt harjoittelemaan Puolaan. En malta odottaa, mitä seuraavaksi keksin.
-------------------------------------------------------------------
My manager asked me last week's Saturday why do you hate Finland. Well, I don't hate Finland, I just want to live outside of it. But why? I had never actually thought the reasons why I want to go abroad so badly. So I started to wonder it.

Weather. I like the warmth. I want to live somewhere where it is warmer than Finland, even a little bit. 9 months of winter is too much for me, so if I get a change I run from it.

Experience. I want to experience more, I want to feel alive and staying in the same place limits you. Travelling gives you options, new perspective and helps you develop yourself.

Culture. I find different cultures interesting and the best way t really get known one is to live in that country. Every culture has their own characteristic and secrets and at the same time many things are same. It tickles me.

Challenging myself. Moving to a new place, meeting new people, learning new habits. I want to see how I react to different situations. I challenge myself to take the leap.

Change. Only change is sure. I used to fight it but nowadays I respect and honor it. Everything happens for a reason and every single change guides me somewhere new and exciting.

All of this makes me desire more. It fires me up and pushs me away from Finland. This point I have been travelling around Europe, studied in South-Korea and now doing my intership in Poland. Let's see what happens next.

In one month..

In one month I have learnt..

how to create tickets.

how to categorize different tickets.

how to prioritize tickets.

how to use BMC Remedy IT Service Management (Aqua).

how to take remote control with Bomgar.

how to find information about the users, computer, servers - well, basically everything.

In one month I have..

started to get Clarity calls.

learnt whom to ask what.

learnt where to find more information.

enjoyed the cheap food.

experienced my first food poisoning.

had my first sick leave because of it.

In one month I have..

been partying in Sopot.

enjoyed the beach.

visited Warsaw.

started yoga.

tried bouldering.

met so many new people 

and made new friends.

In one month I have done so much, yet so little.

Week 4

Jännittävä viikko takana! Kaikki tuntuu jännältä, innostavalta ja huumaavalta. Ihmiset peloittelevat, kuinka hommaan sitten kyllästyy, kun kaikki ei enää ole uutta ja jännää. Itse en usko siihen, sillä samaa sanottiin kaupassa työskentelystä. 6 vuotta kaupan kassana kuitenkin kertoo eri tarinaa.

Vastuuta tulee koko ajan lisää ja se tuntuu hitsin hyvältä. Kukaan ei kuulemma ollut olettanut, että aloitamme ottamaan puheluita vastaan jo kolmen viikon jälkeen, mutta viime tiistaina se tapahtui. Ensimmäiset Clarity puhelut yhdistyivät tileillemme!

Suurin osa puheluista ovat olleet helppoja, kuten lukkiutuneen tunnuksen avaaminen tai asiakkaan ohjeistaminen käynnistämään kone uudestaan. Osa kuitenkin vaatii hiukan enemmän, mutta ovat olleet toistaiseksi vielä hallittavissa. Erilaisten tikettien kategorisointi luonnistuu entistä helpommin, entistä useammin tiedän, mitä pitää tehdä ensimmäisenä ja koko prosessin hahmottaminen on luonnollisempaa. 

Töiden lisäksi liikunta on yhä pysynyt mukana. Boulderointia ja joogaa. Hämmästyin viime viikolla, kun tajusin joogalla oikeasti olevan vaikutusta. Selkäni on notkistunut huomattavasti ja kiinnitän enemmän huomiota asentoihini. En olisi uskonut näin nopeasti mitään muutosta. 

Kuukaudessa ehtii tapahtua paljon. Jännittävää. Uskomatonta. Mielenkiintoista. Hurmaavaa. En oikein löydä sanoja tälle tunteelle. Tuntuu, että olen vielä liian lähellä tätä kaikkea, jotta sen pystyisi sanoittamaan.
------------------------------------------------------------------
Exciting week behind! Everything feels exciting, inspiring and stunning. People keep saying you will get bored as soon as everything isn't new anymore but I don't believe it. I have heard it so many times when I started at grosery store and after 6 years I still find it exciting.

We get more and more responsibilities and damn - it feels good. No one expected us to start taking call after three weeks but last Tuesday it happened. The first calls from Clarity were forwarded to us!

Most of the calls are easy tasks, like unlocking user's account or instructing the user to restart the computer. Some of them need more attention but so far everyone of them has been solvable. Ticket categorization starts to make sense, I have started to realize what to do first in different tickets and the whole process starts to form into my mind.

Besides work I have continued exercising: bouldering and yoga. Last week I was surprised when I noticed yoga has some effect already. My back is more limber and I pay more attention to my posture.

In four week many things can happen. Exciting. Unbeliavable. Interesting. Fascinating. I can't find the words. I think it is impossible to find right words because I'm still too close to all of this.

Week 3

Well, I don't have that much to tell about this week since I had my first food poisoning ever (or maybe norovirus) and right after it - flu. I was out of office few days and rest of week little under the weather. I still managed to solve some tickets.

It was weird to be in the office since most of the IT department were in IT forum in Helsinki. There was only max 5 persons at the IT service desk and the mornings were even quieter. Next week we start taking calls which means the practicing is over.

I missed all the exercise this week, but at least I went to see football tournament. It was so much fun to cheer for Kemira Gdansk and actually see how their game got better with fans cheering.

And yeah, this was only in English since nothing actually happened. Enjoy the pictures.

Week 2

Toinen viikko sujahti huomaamatta ohitse. Kummallista ajatella, että olemme oikeasti olleet täällä vasta kaksi viikkoa. Se tuntuu paljon pidemmältä - ja kuitenkin samaan aikaan lyhyeltä. Tekemistä riittää ja rutiinit alkavat hiljalleen muodostua. Yksinkertaiset tiketit käyvät yhä helpommiksi ja alan tunnistaa, keneltä kannattaa kysyä mitäkin.

Täysin normaali viikko ei vieläkään ollut. Torstaina oli jokin kirkollinen pyhäpäivä ja samaan aikaan äitienpäivä. Tämä tarkoitti hiljaista päivää lähes kaikkialla. Kaupat olivat kiinni ja toimisto huokui tyhjyyttä. Oli hyvin mielenkiintoista ja vapauttavaa tanssahdella pitkin aavemaisia käytäviä ja jutella kaikesta mahdollisesta kollegoiden kanssa, koska aikaa oli yksinkertaisesti tarpeeksi. Pyhänä työskentelemisessä on aina oma tunnelmansa, jonka takia kaupassakin viihdyin monena pyhänä. Erityisesti joulussa on jotakin kovin ihanaa.

Tällä viikolla olen rohkeammin alkanut ottaa vastuuta, valinnut tikettejä itselleni ja nöyrästi mennyt pyytämään apua, kun omat taidot loppuvat. Saapuvia tikettejä ei ole kovin suurta määrää, jonka takia pyrin tietoisesti seuraamaan kaikkia saapuvia ja lyöttäytymään niitä ratkaisevien ihmisten seuraan. Haluan tietää, miten he tekevät kaiken. Uteliaisuudellani ei välillä tunnu olevan loppua.
----------------------------------------------------------------------
The second week just flew by. It has only been two week. It feels much longer - and so short. There is so much going on and some routines are starting to form. Basic tickets are easier and easier to resolve and I start to recognize whom to ask what.

The week wasn't an ordinary week. On Thursday there was a holiday in Poland. It was some Christian feast day, but also a Mother's day. It meant quiet day almost everywhere. It was interesting and liberating to dance around in the silent hallways and talk with my collages about everything just because there was enough time for it. Working during feast days has its own feeling and I have always loved it. Especially Christmas in grocery store is something lovely.

This week I have started to take more responsibility, assigned tickets for myself and humbly asked help when my own knowledge wasn't enough. There aren't so many tickets so I have been monitoring all the arriving tickets and joined the people solving them. I want to know how they do everything! Sometimes it feels like my curiosity doesn't have any limits.